Following a trend that started the previous year the number of claims processed by the Investor Ombudsman grew in 2016 - thus leaving behind the negative evolution of the previous seven years. In 2016 there were 11 claims processed compared to 10 in 2015 and the most relevant difference in 2016 is that there were 2 favourable final reports (18%) compared to none the previous year while the number of unfavorable reports decreased from 2 to 1. The Ombudsman work purely as mediator represented 46% in 2016 and implies the lack of conflict.
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